Warranty Policy for wivorn.xyz

Welcome to wivorn.xyz! We are committed to providing high-quality products and excellent customer service. Our warranty policy is designed to protect your rights as a customer and ensure that you are fully satisfied with your purchases. Please read the information below to understand your warranty rights.

1. Warranty Coverage

This warranty policy applies to all products sold on wivorn.xyz. We provide a warranty for products with manufacturer defects, including issues with materials or craftsmanship, and will repair or replace defective products at no additional cost.

Products that are not covered under warranty include:

  • Products damaged due to misuse or natural disasters.
  • Products that are outside the warranty period.
  • Products repaired by unauthorized third parties.
  • Damage due to natural wear and tear.

2. Warranty Duration

Each product comes with a specific warranty period, clearly stated in the product details on our website. Typically, the warranty duration for our products ranges from 6 months to 2 years, depending on the type of product and the manufacturer.

If you’re unsure about the warranty period for your purchased product, please contact our customer service team via email or phone for clarification.

3. Return and Exchange Process

If your product is defective within the warranty period, you can request an exchange or repair through the following process:

  1. Contact us: Submit a warranty request via email or our customer service hotline. Provide details about the product, purchase receipt, and description of the defect.
  2. Review and confirm the defect: Once we receive your request, our support team will review and confirm if the product is eligible for warranty.
  3. Return the product to us: If your request is accepted, we will guide you on how to return the product to us. You may need to pack the product securely to prevent damage during shipping.
  4. Process the request: After receiving the product, we will inspect it and proceed with repairs or replacements as quickly as possible. If the product cannot be repaired, we will replace it with a new or equivalent item.
  5. Notification of result: After completing the warranty process, we will notify you of the outcome via email or phone.

4. Warranty Costs

  • Free repair: If the product has a manufacturer defect, the repair will be free of charge.
  • Product replacement: If the product is unrepairable, we will replace it with a new or equivalent product.
  • Shipping fees: The cost of returning the product to us and shipping the repaired product back to you will be borne by the customer. However, in certain cases, we may assist with shipping fees.

5. Warranty Conditions

To request warranty service, your product must meet the following conditions:

  • The product must still be within the warranty period.
  • The product must be accompanied by all original accessories and documentation, including the purchase receipt and warranty card (if applicable).
  • The product must not have been repaired, modified, or tampered with by third parties.

6. Customer Support

We are always available to assist you with the warranty process. If you have any questions or need help, please contact our customer support team through the following channels:

7. Emergency Contact Information

In case of urgent support, you can reach us directly via our emergency support phone number or use email support for a quick response.

8. Other Terms and Conditions

  • Warranty terms may change without prior notice. We encourage you to check our website regularly for updates.
  • Warranty does not apply to products that have been altered or repaired without our approval.