Return Policy – Wivorn.xyz

At Wivorn.xyz, we are committed to providing customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we have a return policy to ensure your satisfaction. Please read the following terms and conditions carefully to understand the return process and requirements at Wivorn.xyz.

1. Conditions for Returning Items

To be eligible for a return, your product must meet the following conditions:

  • The product must be unused, undamaged, and in its original condition.
  • The product must have all tags and original packaging.
  • The return request must be made within 7 days from the date of receipt.
  • Non-returnable items include personal use items, sale items, and promotional products.

2. Return Process

If you meet the above requirements, please follow these steps to proceed with the return:

  • Step 1: Contact our customer service team via email or phone. You will need to provide your order information, reason for return, and images of the product.
  • Step 2: We will review your request and send detailed instructions on how to return the item.
  • Step 3: Once we receive the returned product and inspect its condition, we will confirm the return. If the product is eligible, we will send a replacement item or issue a refund.

3. Return Shipping Costs

The customer is responsible for the shipping cost of the return unless the product is defective or incorrect due to an error on our part.

4. Refunds

If you request a refund, we will refund the amount you paid for the product, minus any shipping costs (if applicable). The refund process may take 7-10 business days from the date we receive the returned product and confirm its condition.

5. Defective or Incorrect Products

We guarantee that all products are thoroughly inspected before shipping. However, if you receive a defective or incorrect product, you are entitled to a return or refund.

  • Defective products: Includes quality defects, shipping damage, or missing accessories.
  • Incorrect products: Includes cases where the product received is not the color, size, or type you ordered.

In this case, you only need to provide evidence (images or video) of the defective or incorrect product for us to process your return quickly.

6. Non-returnable Items

We cannot accept returns in the following cases:

  • Products damaged by user actions.
  • Used products or products that are no longer in original condition.
  • Sale items, promotional products, or special orders (customized for the customer) are not returnable.

7. Recommendations Before Making a Purchase

To avoid having to return items, we encourage you to carefully review product details before making a purchase. You can refer to the product description, size, color, and our policies to ensure the product meets your needs.

8. Contact Us

If you have any questions regarding our return policy or need assistance, please contact us using the information below:

We are happy to assist you and will respond to your inquiries as soon as possible.